Vip4 FAQ — Your questions answered, right here

Multiple failed login attempts or detection of suspicious activity will automatically lock your vip4 account temporarily. This is a security measure — there's no need to panic.

For a standard lock — Usually unlocks automatically after 30 minutes. Then try logging in again with the correct password.

If it still doesn't work after 30 minutes, then follow these steps:

• On the login page "Forgot your password?" Use the link.
• An OTP will be sent to your registered mobile number — use it to set a new password.
• The entire process takes 3–5 minutes.

If your account is fully suspended — reach us via live chat or at support@vip4.click. After identity verification, issues are typically resolved within 24 hours.

Vip4 offers several practical responsible gaming tools that can be activated anytime from your account settings.

• Deposit Limit: Set your own daily / weekly / monthly deposit limit. Once set, no deposits beyond that limit will be accepted.
• Loss Limit: The session will automatically end once you've lost a set amount.
• Session Time Limit: Decide how many hours you want to play beforehand — you'll get an alert when the time is up.
• Reality Check: A popup will appear every 30/60 minutes showing your total playtime and net profit/loss.
• Cooling-Off: Temporarily suspend your account for anywhere between 1 day and 6 weeks.
• Self-Exclusion: Account lock from 6 months up to permanent — for severe cases of addiction.

Decreasing a limit takes effect immediately. Increasing a limit takes 24 hours to apply — this is intentional.

The minimum deposit amount at vip4 depends on your payment method:

• bKash / Nagad / Rocket: Minimum ৳200 — The most popular and fastest option.
• Bank Transfer: Minimum ৳500 — The process may take 1–3 hours to complete.
• Cryptocurrency (USDT/BTC): Minimum equivalent ৳300 — Network fees apply separately.
• Card (Visa/Mastercard): Minimum ৳500।

A 100% welcome bonus is available on your first deposit. For details on the maximum bonus limit, On the payment page View details.

KYC (Know Your Customer) verification at vip4 is a one-time process — after that, all withdrawals are completely hassle-free. It's mandatory, as it ensures the security of your account and funds.

What you'll need:

• National ID (NID) or Passport: Clear photos of both sides.
• Selfie: Taken while holding your NID — both your face and the card must be clearly visible.
• Proof of address (optional, required for large withdrawals): A utility bill or bank statement — dated within the last 3 months.

How to deposit:

• Log in to your account → go to Settings → Verification section.
• Upload your document (JPG, PNG or PDF — maximum 5MB).
• Once verification is complete, you'll receive a confirmation via email or SMS.

Time: Typically 12–24 hours. During peak periods, it may take up to 48 hours.

At vip4, this system is known as Accumulator Bet or Combo Bet A Combo Bet multiplies the odds of multiple events together to create a potentially large payout. If even one selection loses, the entire bet is lost — but if all win, the returns are significantly higher.

How to do it:

• Sports Go to the page and click on the odds you want for the first match — it will be added to your bet slip.
• Add more matches to your bet slip one by one.
• The bet slip will automatically display a "Multiple / Accumulator" option.
• Enter your stake — the potential payout will be calculated and shown directly on the slip.
• Just tap "Confirm Bet" and you're done.

Limit: Add a minimum of 2 and a maximum of 15 events in a single bet. Minimum stake per bet is ৳100.

The easiest way to find promotions and bonus offers on vip4 is to log in and check the "Offers" or "Promotions" Keep an eye on the section.

Update types and timelines:

• Daily Offers: Resets daily at midnight — login bonuses, cashback offers.
• Weekly Tournaments: Starts every Monday, ends on Sunday — winners announced Monday morning.
• Live Sports Boost: Special odds boosts are available on big match days — activated 2–6 hours before kick-off.
• Seasonal Offers: Special promotions run during Eid, Puja, the World Cup, and other major occasions.
• VIP Exclusive: Gold and Diamond members receive personalized offers — sent directly as notifications to their account.

With notifications enabled, you'll be alerted by SMS or email whenever new offers are available. Log in regularly so you never miss a deal.

A match being cancelled or abandoned is unfortunate, but vip4 has clear rules in place that apply equally to all players.

If the match is fully cancelled:

• The full bet amount is automatically refunded to your account — typically within 24 hours.
• This bet is tracked as "Void" or "Cancelled".

If a match is abandoned mid-way (e.g., due to weather or safety reasons):

• If the match ends before the required time (usually 90% or more), the bet will be voided and refunded.
• If the match is stopped after a certain point and the result can be confirmed, the bet is settled based on that result.

If one event in an accumulator bet is cancelled:

• That event is removed, and the bet is settled using the odds of the remaining events.
• If only one event remains, it converts to a single bet.